Terms and Conditions

These terms and conditions form the basis on which you can use our services. Please read them carefully as they contain important information.

General terms and conditions
This website is owned and operated by Teme Veterinary Practice of The Casemill, Temeside, Ludlow, Shropshire SY8 1JW. If you want to ask us anything about these terms and conditions or, if you have any comments or complaints on or about our website, please email us at ludlow@temevets.co.uk or telephone us on 01584 872147.

Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Teme Veterinary Practice. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

Damage to your computer
We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. We will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Payment terms
All fees, medication and reception sales are subject to VAT at the current rate. Fee levels are usually determined by the visit charge, examination or time spent, medicines, materials and consumables. In the case of domestic animal work you are entitled to a detailed fee note for every consultation, surgical procedure or transaction. Domestic animal work is due for payment strictly at the end of consultation, the discharge of your pet from the surgery, or on supply of any goods. If, for any reason you are unable to settle your account or pay you consultation or surgical procedures at the time as specified, we ask you to discuss the matter as soon as possible with the accounts office in Ludlow. Please note that part payments, or payments by instalment can only be sanctioned by express permission of the partners. Failure to comply with the above will result in an administration charges. After due notice to you, the client, overdue accounts will be referred to our Debt Collection Agency and further charges will be levied in respect of costs incurred in collecting the debt; such as fees, production of reports, correspondence, court fees, attendance at court phone calls etc. Any cheque returned by our Bank as unpaid, any credit card payment not honoured and any cash tendered that is found to be counterfeit will result in the account being restored to the original sum, with further charges added in respect of bank charges and administrative costs together with interest on the principal sum.

Estimates of Cost
A written estimate as to the probable costs of treatment is provided for all small animal work. Please remember that any estimate is approximate, for guidance, and that additional costs may be incurred after treatment/investigations reveal additional issues. If additional costs are deemed likely by the veterinary surgeon, then we will endeavour to do our utmost to inform you of these additional charges.

Insurance
Teme Veterinary Practice strongly supports the principle of insurance against unexpected illness or accidents. Please be aware that it is your responsibility to settle our account and then reclaim the fees from your Insurance Company. Please ask for details about insurance from any member of staff.

Complaints
We hope that you never have recourse to complain about the standards of service received from Teme Veterinary Practice. However, if you feel that there is something you wish to complain about, please direct your comments in writing in the first instance to our Practice Manager.

Ownership of records
Case reports including radiographs and similar documents are the property of, and will be retained by Teme Veterinary Practice. Even though we make a charge for carrying out these investigations and interpreting their results, ownership of the resulting record remains with the practice. Copies with a summary of the history will be passed, on request, to another veterinary surgeon taking over the case.

Prescriptions and repeat prescriptions
Prescriptions are available for any prescription only medicine (POM-V) required to treat any animal under our care. These medicines may be obtained from us or you may ask for a written prescription to obtain these medicines from another veterinary surgeon or pharmacist. A fee is chargeable for the prescription itself. Prescriptions for POM-V medicines may be repeated at our discretion, to animals under our care, after a clinical assessment of the case. Regular check-ups are required, at intervals no more than every 3/4 months. POM-V medicines may be dispensed in amounts sufficient for up to 3/4months treatment at our discretion. Variations may apply according to our clinical assessment of the case.

Out of Hours Service
Teme Veterinary Practice undertakes its own out of hours service. The on call vet will be contacted by our answer service, whose number is the same as the normal branch numbers. The vet will then contact you and arrange to see you at one of our branch surgeries. In most situations, pets are most effectively assessed and treated at our main branch in Ludlow, where nursing assistance and in-patient facilities are available. You will be expected to transport your animal to the nominated surgery for treatment.

Exclusion of liability
Any disclaimers and exclusions of liability in these terms and conditions shall not apply to any damages arising from death or personal injury caused by our negligence. These disclaimers and exclusions shall be governed by and construed in accordance with English law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.