Facilities and Services

We offer a wide range of services at our Ludlow, Tenbury and Leominster surgeries.

Consultations

We have 10 minute appointments on weekdays and Saturday mornings (Saturday morning at Ludlow and Tenbury only) to listen to your concerns about your pet and gently and carefully examine them. This also allows us enough time to discuss illness and treatment options. We have an appointment system for our consultations. This means that (except in the case of an emergency taking priority) we should never keep you or your pet waiting for too long.

Out of hours

We provide 24-hour emergency cover for your pet. Out of hours we usually consult from our Ludlow surgery. Follow the link for more information

Surgical procedures

Routine, exploratory and more complex surgical procedures are performed at all three sites e.g. neutering, dentistry and soft tissue surgery. Our dental equipment is modern allowing us to complete extractions, ultra sonic scaling and polishing.

More advanced surgical procedures such as some orthopaedic surgeries are performed at Ludlow only. We also have access to an Orthopaedic specialist – John Davies, who visits us on a referral basis when required. Only trained staff monitor your pet’s anaesthesia, this could be a registered veterinary nurse (RVN) or a student nurse under the direct supervision of a vet.

Medical procedures

Diagnostics

We have an In-house laboratory at our Ludlow and Tenbury surgeries providing us with almost instant results. An advanced digital radiography suite is also available in Ludlow and Tenbury wells. Upgrading to the use of digital imaging makes this process much quicker making it safer for your pet. In addition like photography we can zoom in on different aspects of the image which can assist with diagnosis. We also have Ultrasound technology in Ludlow and Tenbury wells. We use this non-invasive technology predominantly for pregnancy scanning and investigation into abdominal or heart disease.

Our wards

We have comfortable hospital wards to provide full day patient facilities in Ludlow, Tenbury and Leominster. Our nurses look after the patients during the day providing them with everything required to help speed up recovery: medicating, washing, exercising or providing physiotherapy and plenty of TLC Patients requiring longer and more extensive hospital stays are centralised in Ludlow, with your permission we will generally transfer them for you. While we appreciate that the hospital environment is not the same as being at home we only recommend it in the interest of your pet, we keep them stress free, comfortable and play music if it helps. We have specific cat kennels off the ground ensuring they are draught free; we have dog kennels of varying sizes and walk in kennels for the larger patient.

Health Plans

These are designed to help you budget for your pet’s annual preventative health care but are not instead of insurance. Please discuss your insurance needs with one of our insurance advisors. More information on our health plans can be found here.

Nurse Clinics

Nurse clinics are available throughout the day and some of our nurses have special areas of interest. Find out more about nurse clinics here

Pet passports.

Travelling with your pet is becoming more and more popular. We can provide you with everything you need. Please speak to us if you are thinking of travelling with your pet.

Home Visits

In an emergency, it is always better to bring your pet to the surgery where we have full facilities and the staff at our disposal to care for your pet. Valuable time can be wasted in us coming to your home only to then transfer your pet to the hospital. We do appreciate that sometimes it is not easy or possible for some owners to get some pets to us. In such cases, we will do home visits whenever possible. Please call the surgery as soon as you think this may be required and we will make an appointment.

Home visits for end of life are understandably the most commonly requested house calls and we will always try and organise this service for our clients to be at a convenient time and with as much dignity and comfort for your pet as possible.

End of Life

This decision is never an easy one and we will support you in every way we can, for us it is the final treatment we can provide and one of the kindest decisions that you as an owner can make.

Whilst you are coming to terms with the decision we are here to help you in every way we can; you may find a quality of life scale useful to help you with your decision making. Please ask us to send one to you.

This can be a very stressful and difficult time and we want to help you in every way we can, where possible it can help to discuss your options and make decisions ahead of the appointment. Please call the surgery if this is something you would like to do. If there is no-one available to speak with you immediately, then we will ring you back at a mutually agreeable time.